filters
state:
Show
city:
Show
product:
Show
The cushions that were advertised as the same size and priced as replacement cushions for Lane Venture wicker furniture arrived with seat cushions almost 2 inches more narrow than the back cushions, making them completely dysfunctional. The quality was very poor with...
Read more
#1026888
Reply to reviews
I ordered new cushions in April and received them in June. They were replacement cushions for my Lloyd and Flanders wicker patio furniture. Ordering them was easy-they wanted the sale. We were initially pleased with them when they arrived in June. Within three...
Read more
1.0
I liked
  • Ordering process was easy
I didn't like
  • Customer service and quality
#914079
Reply to reviews
I purchased replacement cushions from Vince to put in my sunroom. The pattern I picked was guarded tend to be sun resistant and strong. While not Sunbrella, my choice, he told me this would last for a good while and I would be more than happy with it. Since it also...
Read more
1.8
I didn't like
  • Customer service and shoddy packaging
  • Customer service and quality
#878344
Reply to reviews
Horrible Customer Service Wicker Paradise, aka replacementcushionsonline.com DO NOT SHOP!!
I recently purchased sofa and chair cushions for my 13 year old Gloster Teak Ventura model furniture. This company advertised “Cushions Made to Fit Gloster Teak Ventura Sofa Replacement Cushions” and “Cushions Made to Fit Gloster Teak Ventura Deep Seating Chair...
Read more
1.0
I didn't like
  • Customer service and quality
#846078
Reply to reviews
Received delivery on a Friday of a wicker patio set. Good enough. Called on Monday to ask if there were matching seat pads (for other of my patio furniture) and was told by a mature-sounding gentleman he would call back in 10 minutes with size availability. Mentioned...
Read more
3.0
#680861
Reply to reviews
Ordered replacement cushions for sofa and chair. Received cushions but they were the seat cushions were the wrong style. The back cushions were the right style. Called and was just told tough luck - they denied that I received the wrong seat cushions, and the...
Read more
2.5
I liked
  • Ordering process was easy
I didn't like
  • Customer service and quality
#679867
Reply to reviews
Paid for furniture in mid July. 3 delivery dates set with no delivery or even a phone call. Customer service inept and uncaring "Well sometimes things get lost". Wasted 16 hours at home waiting for this furniture, now hoping at least our refund will be processed...
Read more
I didn't like
  • Customer service and shoddy packaging
  • Customer service shipping
#679124
Reply to reviews
Wicker Paradise - Horrible Customer Service
I ordered a mirror from them that their website had listed as in stock and ready to ship in 2-3 days. One month later it arrives broken. When I called to report the problem, the guy didn't seem to care much about the inconvenience of waiting a month to receive a broken...
Read more
1.0
I didn't like
  • Customer service and shoddy packaging
#661374
Reply to reviews
My sofa that I ordered last fall began pilling. I never thought the cushions fit well but didn't complain. I emailed and asked them to replace the fabric. I had to go back and forth for a month before they agreed to replace the fabric. When I asked them to replace...
Read more
#639898
Reply to reviews
Ordered 2 rattan chairs that arrived a few weeks late. Delivery only occurred after we made 2 phone calls to inquire about the order One of the chairs had a broken rocker arm. Called the company and they agreed to ship a replacement part. They shipped a part that...
Read more
2.8
Newport, Virginia
#635042
Reply to reviews